All returns must be within 10 business days of purchase for exchange only and no cash refund unless an error in charges is made on behalf of Windsor Neckwear or product does not meet the quality standards promised. For all exchanges please return item(s) unworn and in original packaging along with a note stating what was wrong with the item(s) and what you would like to exchange them for, item(s) will be mailed back at no additional charge. We encourage customers to get insurance and delivery confirmation on all exchange items that are mailed back because Windsor Neckwear will not be responsible for items lost in the mail or damaged in shipping process. For cash refunds there is a 25% restocking fee that will apply. Customer must provide original receipt, copy of original receipt, or bank statement showing purchase to return item(s), Send returns to 1202 Elisha Ct, LaVergne, TN 37086, Thank you.
United States Shipping
Shipping within the U.S. will be $5.99 on all orders, your order will be sent via U.S.P.S. and will arrive in 2-3 business days. If you need tracking on your package please select the Priority or First Class Shipping method and your tracking number via www.usps.com will be sent when your order ships. For overnight or rush shipping via FedEx, UPS, or the USPS the charge is $40.00 please select this option at checkout. Please note that Windsor Neckwear is not responsible for incorrect shipping information that is entered at checkout. If your shipping information is entered incorrectly and you do not notify us before your package goes out we cannot get the package back from the shipper. If you enter incorrect shipping information and do not receive your package Windsor Neckwear will not provide a refund. Please make sure all shipping information is entered correctly at checkout.
Shipping will be a flat rate of just $20.00 for any size order to Canada.
Your shipment will be sent by World Wide Express and arrive via UPS standard shipping, and it will take 5 business days to arrive after shipping. All shipments are sent the next business day after they are ordered.
All other countries
Shipping will be a flat rate of just $35.00 for any size order to your country.
Your shipment will be sent by World Wide Express and arrive via UPS standard shipping, and it will take 5-10 business days to arrive after shipping. All shipments are sent the next business day after they are ordered.
Terms and Conditions for International Shipping
We cannot guarantee that your shipment will not be delayed by your country’s customs office, if this does happen we have no control over it. Please note that the recipient of all shipments are solely responsible for the payment of any GMT, customs/brokerage fees or import duties, if any apply to your shipment.
If you purchase from us for international delivery, but you fail to claim or pick-up your order, or you fail to pay brokerage or duties, then you will be charged for the shipping cost to have the order returned to us ($20.00 for Canada or $30.00 for all other countries.) If you then want the order shipped again, you will be responsible for paying the additional shipping charge.
While we ordinarily ship via World Wide Express, we reserve the right to ship by U.S.P.S. when the shipping address given is a P.O. Box or is in a remote area of your foreign country that World Wide Express does not serve.
Note: Please confirm that you have the correct address information when using Google Checkout, we will not be held responsible for any shipments in which incorrect address information is given. You will have to make a new purchase if the Post Office can’t retrieve the shipment for you. If you do not select the correct shipping method we will contact you to accept the difference in payment before your order is shipped.
Holiday shipping times are subject to change. During Christmas holiday we do not ship products out on Christmas Eve or Christmas Day. All orders made the day before Christmas Eve will ship the first business day after Christmas.